For Build-to-Rent
Happy residents. Happier operations.
Residents log jobs themselves. You see everything, sorted, live.
In Build-to-Rent, resident satisfaction is the metric and maintenance response is the lever. Avero FM Works gives residents a branded way to log jobs themselves, gives your on-site team a single queue, and brings the Avero FM Approved network in to back them up. Faster response, fewer escalations, retention you can see in the data.
Before and after
The difference Avero makes.
Before Avero
- Residents calling the front desk to log a leak
- On-site team WhatsApping the maintenance crew
- Tenant unhappy because nobody told them anything
- Block-by-block reporting glued together in Excel
- In-house plus external trades, two systems
With Avero
- Residents raise jobs from a branded app, instantly.
- One platform, one queue, one source of truth.
- Tenant sees the job dispatched, attended, sorted.
- Live portfolio view across every block and unit.
- Both on Avero FM Works. Same view, same workflow.
What you get
Live, end to end, on one platform.
Resident-facing job logging
A branded resident app or portal so tenants raise jobs themselves. They see updates in real time. You see one consolidated queue.
Faster response, happier residents
The faster jobs get logged, dispatched and done, the happier residents are. Avero FM Works is built to compress that cycle to its minimum.
Mixed in-house and Avero FM Approved
Your own on-site team and our network use the same platform. No re-keying, no separate systems, no handover gaps.
Portfolio-wide live view
Every block, every unit, every job. Roll up by region, drill into one apartment. The view your ops team and your investors both want.
Every trade
One contractor, every trade.
All your trades delivered through Avero FM Approved contractors. One platform, one number, every job logged and live.
Run the building the way residents expect.
Start with one block. Roll across the portfolio when you're ready.